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Why does your session expire?

Login sessions expire for two reasons.

  1. For your security, your Webportal session expires almost immediately upon logging out.
  2. If you do not accept the cookies set on login or your computer is not configured to accept cookies, you will not be able to enjoy maximum surfing pleasure on our website nor will you be able to utilise certain sections of our website. We use cookies (small pieces of site information) to assist us in user authentication and in saving configuration information. Cookies are required to navigate smoothly around
If you see this message immediately after logging in, you should check the following:
  • Check to see that your computer system time is accurate. Cookies are time sensitive and may not work if your computer date is incorrect by a large amount.
  • Make sure that your browser is configured to accept cookies or that you agree to accept cookies during the login process.
  • Turn off any third party programs or control panels that automatically reject cookies.
  • If all else fails, you should clear your Cache and also manually delete all files in your
    "C:\WINDOWS\Temporary Internet Files" directory if you are running Windows Operating System.

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