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FAQ for Webportal Auction-IT
(Frequently Asked Questions)

Table of Contents
  1. Who determines the minimum or starting bid?
  2. What is the Bid Increment?
  3. Okay, what are Proxy or Maximum Bids?
  4. What does using this auction cost and how do I qualify?
  5. How do I bid?
  6. What are Reserve Bids?
  7. How do I Post an item for sale?
  8. How do I find out more about a posted item?
  9. How do I know I'm getting a good deal?
  10. How do I know I won?

Who determines the minimum or starting bid?

The seller (the person who posted the item) decides what he or she wants the bidding to begin at. Usually this is (and should be) just below the lowest price acceptable for the item. If you are the first person to bid on an item, the system will ask you to bid the starting price. If you are not the first person to bid, then your bid price would be the current bid price plus the Bid Increment. Sellers are encouraged to start items at a reasonable amount and not absurdly high. Buyers like the auction process because it allows bargain shopping. If an item is priced right, people recognize the bargain and bid on it.

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What is the Bid Increment?

The Bid Increment raises the bidding each time by that minimum amount (you can always bump it up even higher or enter a Proxy Bid, in which case the system will bid either the bid increment or enough of your stated amount to make you the leading bidder. The purpose of the bid increment is to keep someone from outbidding you by some silly amount like $.01. It protects you and assures the seller of getting a decent return if the item is hotly contested.

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Okay, what are Proxy or Maximum Bids?

There are several systems of "proxy" bids; i.e. the system bidding for you automatically. The system in our auctioning software is called "Maximum Bid." Think of this 'Maximum Bid' as someone who stays and watches the auction 24 hours a day while you're off doing more interesting stuff. You activate your 'Maximum Bid' by entering the highest amount you are willing to pay for an item into the "Maximum Bid" box. The system will then bid for you, bidding only enough to make you the high bidder. If someone tops that bid, good old 'Maximum Bid' places another bid for you and so on up to the maximum amount you've specified. Under no circumstances will your 'Maximum Bid' ever bid MORE than what you have stated. The system will send you an e-mail when you have been outbidded. You can then log back on and place a new Maximum Bid, if you like.

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What does using this auction cost and how do I qualify?

This auction is FREE but we do require that all sellers and buyers be registered. This enables our software to keep track of items for sale and who bids on what. It protects both us as auction providers and you as buyer and/or seller. Registration is simple and painless. Merely click on [New Registration] here or on the Home Auction Page.

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How do I bid?

Click on the name of items you'd like more information about. If you wish to place a bid, enter your bid in the box below the item, then just click on the "place bid" button nearby. We suggest that a good strategy for items you really want is to place the highest bid you are willing to pay. Otherwise, someone may beat you out. This system accepts proxy or maximum bids (see Proxy Bids below). Should someone outbid you, the system sends you an e-mail notification with a link back here to the item. Click on the link right in your e-mail message and you will be returned to the directly to the item. You can then decide whether you want to raise your bid.

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What are Reserve Bids?

Sometimes (and our system supports this) a seller enters a Reserve Bid. For example, his Model Car sells for $100 new. He or she decides to place a starting bid of $1 on the item but they want to get at least $80 for it. So a reserve bid of $80 is entered into the system. In such a case, even if you are the high bidder at, say, $60--you will not win the item unless you go over $80. We feel this is a poor auction strategy and wastes the time of buyers and sellers alike. We suggest this to sellers: enter the item at the least price you will accept, with no reserve.

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How do I Post an item for sale?

Posting your items for sale here at Webportal Auction-IT is both free and easy. Simply register if you have not already. Our system automatically mails your password within usually a few seconds (no need to disconnect while you wait). Once you have the password, you might want to copy it from your e-mail and go to your MyWebportal Account by logging in to replace our rather obtuse collection of letters and numbers with something you might more easily remember.

Again, we currently charge nothing to buy or sell items. In the future, we do reserve the right to add premium features that other auction sites have like bold listings, featured auctions, and the like. For those, we may charge a nominal rate.

Posting items for sale is accomplished by clicking on Sell Button here or at the top of any auction screen. Fill in the form that pops up with a short descriptive title (make it snazzy to get people's attention). Next, select the category the item should be in (if you don't see an appropriate category on the drop down list, please e-mail us admin@webportal.com.my and ask for that category to be added. Be a little patient, please--we get LOTS of e-mail.

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How do I find out more about a posted item?

If you have any questions about an item, by all means contact the seller and ask him or her (not us!). The seller's e-mail address is included on the item's page. Just click on it to send him or her mail. You can ask about condition of the item, payment and shipment terms, or anything else not already spelled out in the item's description.

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How do I know I'm getting a good deal?

When buying something from someone whether on the internet in any kind of auction or anywhere else, your best protection is to be an informed buyer. In Latin: Caveat Emptor! The age-old warning of Buyer Beware! We do police this auction and make our best effort to keep it clean and pleasant, but we can give no blanket guarantee. You might read our Terms & Conditions page for more info on this. However, we also go to great lengths here to make sure you have plenty of great stuff at bargain prices to bid on.

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How do I know I won?

The system automatically sends the buyer (highest bidder) and seller of the item e-mail when the auction ends. The buyer and seller then are responsible for making their own arrangements to conclude the deal by payment and shipment. This auction merely offers a venue for buying and selling. We will not, nor cannot, be held responsible in any way for any lack of performance by any and all parties. We simply provide a place that allows people to buy and sell. HOWEVER, do let us know of any problems. We can and will banish anyone who abuses our auction.

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For any other questions you might have, please feel free to e-mail our auction administrator, admin@webportal.com.my.


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